Customer Support Specialist
Skills
About This Role
Job Purpose
The Client Support Officer ensures smooth operational and administrative support for the valuation team.
The role involves coordinating workflows, managing documentation, liaising with internal and external stakeholders, and maintaining efficient service delivery.
The ideal candidate is proactive, organized, and able to handle multiple tasks in a fast-paced environment.
Key Responsibilities
- Manage day-to-day service support operations and ensure timely assistance to the valuation team and clients
- Coordinate with valuers, research, admin, and other departments to maintain an efficient workflow.
- Supervise support staff with site inspections, handling data collection, verification and documentation.
- Communicate with clients, agents, and stakeholders to obtain information and resolve queries.
- Ensure all processes and documentation follow company policies and RICS/IVS standards.
- Maintain organized digital records, databases, and valuation project files.
- Perform quality checks on documents to ensure accuracy and consistency.
- Identify opportunities to improve operational workflows and data management.
- Assist management with performance reports, trackers, and operational summaries.
- Support onboarding and training of new service support team members.
Requirements
- Bachelor’s degree in business administration, Real Estate, or a related field.
- Experience in operations, support services, or administrative roles.
- Real estate experience is a strong advantage.
- Good knowledge of UAE locations is preferred.
- Strong communication, coordination, and organizational skills.
- Proficient in MS Office and digital workflow tools.
- Ability to manage multiple priorities and perform under pressure.
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