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Ecommerce Customer Support

ACCEL HUMAN RESOURCE CONSULTANTSDubai, UAETodayMid-Senior
Mid-Seniorfulltime

Skills

Customer Service ExcellenceComplaint ResolutionTechnical Support

About This Role

Overview

🚀 We’re Hiring: Ecommerce Customer Support Executive (D2C)

Are you passionate about delivering exceptional customer experiences in ecommerce?

We are looking for a dynamic Ecommerce Customer Support Executive to manage customer service operations across our premium D2C brands and marketplaces.

🌍 Platforms You’ll Support

  • SalomonGCC.com
  • WilsonME.com
  • Judith Leiber
  • Amazon \| Noon \| Namshi \| Trendyol
  • 🗣 Language Requirement:

✅ Fluent Arabic & English (Mandatory)

📍 Location: Dubai

🕒 Experience Required: 2–4 Years

  • 🔹 Key Responsibilities:
  • Handle customer queries via email, chat, phone, WhatsApp, and ticketing systems
  • Support order management, cancellations, delivery tracking, and escalations
  • Coordinate with logistics, warehouse, and marketplace teams
  • Manage returns, exchanges, and refund processing within SLA timelines
  • Monitor KPIs including FRT, RT, CSAT, and delivery SLAs
  • Handle marketplace customer cases and disputes
  • Support abandoned cart recovery initiatives on Shopify

🔹 Skills & Experience

  • Ecommerce customer support experience in D2C brands
  • Hands-on experience with Freshdesk, Zendesk, Ziwo, or similar platforms
  • Familiarity with Shopify/Magento
  • Understanding of GCC ecommerce operations and logistics
  • Strong communication, problem-solving, and multitasking skills
  • ✨ Preferred:

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