Customer Support Specialist
Skills
About This Role
Company Description
PWN-ALL, headquartered in Dubai, United Arab Emirates, is a licensed cybersecurity and software development company delivering advanced security and technology solutions to governments, enterprises, and high-value digital platforms worldwide.
Specializing in areas such as penetration testing, ransomware recovery, smart contract auditing, and AI-driven cybersecurity, the company provides tailored solutions to safeguard critical digital infrastructures.
With a focus on innovation and automation, PWN-ALL integrates artificial intelligence into its processes to enable real-time threat detection and efficient development cycles.
Known for its expertise across industries like government, healthcare, finance, and large-scale crypto platforms, PWN-ALL prioritizes confidentiality, performance, and measurable outcomes in its engagements.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Dubai, United Arab Emirates.
The Customer Support Specialist will serve as the primary point of contact for clients, focusing on addressing inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities
include providing high-quality technical support, analyzing customer concerns, and delivering effective solutions promptly.
The role also entails maintaining clear communication with clients and collaborating with internal teams to continuously improve the customer experience.
Qualifications
- Proficiency in Customer Support and a strong focus on Customer Satisfaction.
- Excellent Interpersonal Skills and a customer-focused approach to service.
- Experience in delivering high-quality Technical Support and troubleshooting technical issues.
- Strong Analytical Skills to assess customer problems and identify effective solutions.
- Exceptional communication skills in English; proficiency in additional languages (Russian, Ukrainian, Polish, Korean) is a plus.
- Familiarity with cybersecurity or technical environments is beneficial.
- Ability to work effectively in an on-site, fast-paced environment with a commitment to meeting deadlines and achieving results.
Requirements
- Ability to use AI tools to increase productivity
- Ability to listen, tolerate, and most importantly understand the client’s needs
- Ability to handle conflict situations strictly according to internal guidelines
- Sense of humor is highly appreciated
- Response time within
- 3 minutes
- from client message
- Ability to maintain natural, human-like communication (no robotic replies)
- Proficiency with messaging platforms: Viber, KakaoTalk, WhatsApp, Telegram, Signal, WeChat, etc.
- Mandatory transition of all clients to
Signal
, including assisting them with setup
Strictly Prohibited
- Any rude or offensive language, even under provocation
- Inappropriate or unprofessional behavior
- Artificial delays without valid reason
- Ignoring clients
- Violation of internal communication standards and escalation procedures
From Us
- MacBook Air M4 13" and Google Pixel
- Salary:
8,500 AED / month
- Maximum yearly bonus:
10,000 Aed
- 30 days paid vacation
- Health insurance (excluding dental)
- Meal allowance: up to
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Support Specialist
ADIB - Abu Dhabi Islamic Bank · Dubai
Role: Customer Support Specialist Location: BR-Al Barsha Branch, Dubai Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all
Skills
Customer Support Specialist
TALENTMATE · Dubai
Job Description Fortis is building modern financial infrastructure for businesses, focused on reliability, speed, and exceptional customer experience. As we scale, Technical Support plays a critical role in ensuring plat
Skills
Customer Support (Arabic) | Remote
RecruitLytics Hire · Abu Dhabi
Customer Support Specialist (Arabic) | Remote We are seeking a Customer Support Specialist (Arabic-speaking) to join our remote team and provide high-quality support to our Arabic-speaking customers. This fully remote ro
Skills
Customer Support Specialist - Autonomous Vehicles team
Uber · Dubai
About The Role At Uber, we're building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid
Skills
Customer Support Specialist
Fortis · Dubai
Fortis is building modern financial infrastructure for businesses, focused on reliability, speed, and exceptional customer experience. As we scale, Technical Support plays a critical role in ensuring platform stability,
Skills
Customer Support Specialist - Autonomous Vehicles Team
TALENTMATE · Dubai
Job Description About The Role At Uber, were building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is
Skills
Ecommerce Customer Support
ACCEL HUMAN RESOURCE CONSULTANTS · Dubai
🚀 We’re Hiring: Ecommerce Customer Support Executive (D2C) Are you passionate about delivering exceptional customer experiences in ecommerce? We are looking for a dynamic Ecommerce Customer Support Executive to manage c
Skills
Remote Customer Support Specialist
Client of Pulse Media NL · Sharjah
Provide professional customer support through various channels, resolve inquiries, maintain records, and enhance customer satisfaction in a remote environment.
Skills
Remote Customer Support Specialist
Client of Pulse Media NL · United Arab Emirates
Provide prompt customer support through various channels, resolve issues, maintain records, and enhance customer experience with strong communication and problem-solving skills.
Skills
2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required