Customer Support Specialist

The Customer Support Specialist will be a key member of our technical care team, ensuring seamless operations and exceptional customer support. This role involves handling complex cases, providing managed services, and offering round-the-clock support to meet the needs of our enterprise clients. The successful candidate will be a self-starter, able to work independently and as part of a team, with a strong focus on customer satisfaction.

Qualifications

Must have:

• A degree in Electronics and Communication Engineering, or Computer Science is preferred.
• 10+ years of relevant experience in telecom (4G/5G technologies).
• Functional knowledge of 4G/5G architecture, call flows and Nokia Core, Radio & Networking is a must.
• Candidate with Kubernetes, cloud certification (AWS)
• Advantage person with Nokia Radio / Networking certifications.

Nice to have:

• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
• Good communication and collaboration skills, with the ability to work in a team environment.
• A proactive and innovative mindset, with a passion for staying updated with upcoming technologies & changes.

Responsibilities

• You will be Individual contributor working with the cloud solutions for global customer base.
• Ability to analyze the situation work under critical issues, deep knowledge on the call flow of 4G / 5G, skillset to understand and correlate the problem.
• Handling tickets, analyzing performance, log collection, coordination with R&D / product team.
• Proactive approach will be the prime focus to make preventive analysis.
• Scripting will be an added advantage.
• Technical specialization on products with knowledge on Radio / Core platform / Linux OS architecture.
• Document and maintain any new issues encounter. He / She should be able to adapt to learn and share knowledge.
• Provide technical support and troubleshooting for network related issues.
• Stay updated with the latest updates from product team.