Customer Support Representative - Construction Equipment
Role Overview
Join FAMCO KSA as a customer-focused representative supporting customers and showroom operations.
Coordinate customer requirements with sales, aftersales, warehouse, and logistics teams.
Key Skills for This Role
Full Job Posting
Role overview
Join FAMCO KSA as a customer-focused representative supporting customers and showroom operations.
Coordinate customer requirements with sales, aftersales, warehouse, and logistics teams.
Customer service and coordination
- Respond to sales, service, and general inquiries; handle concerns and complaints to company standards.
- Support walk-in customers and coordinate their needs with sales and aftersales.
- Maintain customer interaction, transaction, delivery, and communication records.
- Coordinate order processing and fulfilment with sales, aftersales, warehouse, and logistics teams.
- Support customer satisfaction and retention through responsive service.
Orders, reporting, and billing
- Prepare delivery schedules and complete delivery documentation.
- Maintain stock reports and prepare daily stock and sales reports, stock updates, and provision calculations.
- Create and update customer information, vendor accounts, and related data.
- Process payments and invoices, monitor receivables, and follow up on outstanding payments.
- Review work orders before billing, submit invoices to customers, and maintain supporting records.
- Follow applicable safety regulations and manufacturer guidelines.
Required qualifications
- Bachelor's degree or equivalent.
- Hands-on construction equipment industry experience in KSA and a strong understanding of the local market.
- Working knowledge of Microsoft Office; SAP experience is preferred.
- Strong customer service and customer-focused mindset.
Additional capabilities
- The employer values confidence handling inquiries, coordination, and familiarity with stock reporting, invoices, payments, receivables, and delivery documentation.
- A proactive, organized, customer-oriented approach, accuracy, communication, time management, problem-solving, teamwork, and ability to work under pressure are described.
Team and company
The role is part of FAMCO KSA and reports to the Regional Aftersales Manager.
The team works across sales, aftersales, warehouse, and logistics.
Al-Futtaim Automotive operates across passenger vehicles, commercial vehicles, and industrial equipment, with logistics, leasing, aftersales, and financial services capabilities.
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