Customer Support Representative (Call Center Experience ONLY)
Full Job Posting
Description
** REMOTE **
RCR Technology Corporation has delivered the highest quality services to our clients for over twenty-five years. We have done this by hiring the best people and treating them like family. We have an expansive portfolio of industry-relevant services, and deep technical capabilities around data management and application development.
We are looking for an onshore Customer Support Representatives with at least two years of Call Center Experience and the ability to handle 80 to 100+ calls per day to serve on a team supporting the State of Indiana. Ideal candidates are genuinely excited to helps clients. The Customer Support Representative will act as a liaison, provide services information, answer questions, and resolve any emerging problems clients might face with accuracy and efficiency. The successful candidate must also have excellent communication skills, both written and oral.
Customer Service Responsibilities
- Manage large amounts of incoming phone calls
- Identify and assess clients’ needs to achieve satisfaction
- Build sustainable relationships and trust with clients through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of client interactions, process client accounts and file documents
- Follow communication procedures, guidelines, and policies
Education/Experience for the Customer Support Representative
Working knowledge of computers, MS office, etc.
1-2 years working as a Customer Support Representative in a phone support role
Minimum of an Associate’s degree highly desirable
Customer Support Representative Skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Patient, empathetic, and passionately communicative
About RCR Technology
Minority-owned IT consulting firm providing cloud, cybersecurity, software, managed IT, and staffing services to government clients.
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