Customer Support Officer - UAE National
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About the Role
• Role : Customer Support Officer - UAE National • Employment Type : PERM • Client Industry : Banking Services • Contract Duration : Permanent • Location : Dubai, UAE • Start Date : Immediate Joiners Key Responsibilities: • Respond to customer inquiries regarding accounts, transactions, and banking services through phone, email, or in-person interactions. • Resolve customer issues and complaints efficiently and professionally, ensuring a positive experience and customer sati
Key Skills for This Role
Full Job Posting
Overview
- Role : Customer Support Officer - UAE National
- Employment Type : PERM
- Client Industry : Banking Services
- Contract Duration : Permanent
- Location : Dubai, UAE
- Start Date : Immediate Joiners
Key Responsibilities
- Respond to customer inquiries regarding accounts, transactions, and banking services through phone, email, or in-person interactions.
- Resolve customer issues and complaints efficiently and professionally, ensuring a positive experience and customer satisfaction.
- Assist with account services, including opening, closing, updating information, and processing service requests like card replacements or PIN resets.
- Provide guidance on banking products, helping customers understand and choose suitable services such as loans, savings accounts, and digital banking tools.
- Maintain accurate records of customer interactions, ensuring proper documentation for compliance and follow-up.
Requirements
- UAE National with a valid Family Book
- Strong communication and interpersonal skills – both in Arabic and English
- Bachelor’s degree in any major
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