Customer Support Executive
Role Overview
Facilitate renewals of existing property leases and contracts while maintaining positive client relationships and customer satisfaction.
Key Skills for This Role
Full Job Posting
Role overview
Facilitate renewals of existing property leases and contracts while maintaining positive client relationships and customer satisfaction.
Renewal coordination
- Serve as the primary contact for clients seeking lease or contract renewals.
- Coordinate renewal documentation, negotiations, and agreement finalization.
- Contact clients before lease expiration to discuss renewal options and support timely decisions.
- Anticipate challenges and develop strategies to overcome renewal obstacles.
Client and contract management
- Understand client needs, preferences, and concerns; provide prompt, professional, personalized assistance.
- Manage accurate lease-renewal records and documentation in line with company policies and legal requirements.
- Communicate renewal options, negotiate terms with clients and internal stakeholders, and address disputes or concerns.
Qualifications
- A bachelor’s degree or related qualification is preferred; no specific field is provided.
- Proven customer-service experience and two years of customer support experience are required.
- Excellent communication, negotiation, and interpersonal skills; strong attention to detail and organization.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in Microsoft Office Suite and CRM software.
Pay
- AED 4,000–6,000 per month.
Work location
- Work location is in person.
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