Customer Support Executive
Role Overview
Handle customer queries and support a smooth customer experience across communication channels.
Key Skills for This Role
Full Job Posting
Role overview
Handle customer queries and support a smooth customer experience across communication channels.
Responsibilities
- Respond to customer inquiries by phone, email, and chat.
- Clarify complaints and provide solutions to product or service problems.
- Document interactions and follow up to ensure complete resolution.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Work with internal teams to resolve customer issues efficiently.
Requirements
- Spoken proficiency in Bengali, Hindi, and English.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks effectively.
- Basic computer knowledge and CRM familiarity are a plus.
- Prior customer support experience is an advantage.
Benefits
- Competitive salary package.
- Opportunity for career growth.
- Positive and collaborative work environment.
Compensation
- Pay starts at AED 2,500 per month.
Employment
- Full-time role.
Workplace
- Work is in person.
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