Customer Support (English Speaker)
Skills
About This Role
Overview
Join our team in **Dubai** and become part of a culture that values your contributions and nurtures your professional growth.
**Your role at TradeQuo**
- We are seeking a Customer Support (English Speaker) with a passion for providing exceptional customer service.
- **You will**:
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests, providing clear and concise communication
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- Attend company seminars to stay up to date with the company's business functions and roles
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs
- Undertake other ad hoc tasks assigned by the manager
- **What makes you a great fit**:
- Minimum 2 year experience in Customer Service
- Fluent in English
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations
- Can-do attitude and a willingness to learn
Job Type: Full-time
Pay: From AED3,000.00 per month
Application Question(s)
- Do you have experience working with Customer Relationship Management (CRM) systems?
- What is your notice period?
- What is your expected salary per month? (AED)
- Are you willing to work rotational shifts?
Experience
- Customer Support : 1 year (Required)
Language
- English (Required)
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