Customer Support - CMS-HO & SUPPORT-CMS
Role Overview
The role sits in Cash Management Services within the Product and Sales Support function of Global Transaction Services Group.
The postholder supports corporate and current-account customers using cash-management platforms and products and is a direct contact for their servicing needs.
Four positions are listed; the role reports to a team leader. The stated position grades are Assistant Manager, Deputy Manager, or Manager.
Key Skills for This Role
Full Job Posting
Role overview
The role sits in Cash Management Services within the Product and Sales Support function of Global Transaction Services Group.
The postholder supports corporate and current-account customers using cash-management platforms and products and is a direct contact for their servicing needs.
Four positions are listed; the role reports to a team leader. The stated position grades are Assistant Manager, Deputy Manager, or Manager.
Location
- The description lists Mumbai as the work location.
- Customer interactions may take place in person or through online meetings.
Responsibilities
- Understand customer needs and train customers on cash-management and digital-banking products.
- Meet new and existing customers to understand system-integration, product, and process requirements.
- Handle modification and service queries, demonstrate the CMS system, and arrange reports for customer MIS requirements.
- Resolve customer requests within turnaround times and coordinate with internal setup, operations, implementation, relationship, business, and IT stakeholders.
Requirements
- Graduate or postgraduate with at least 1–2 years of banking experience.
- Knowledge of banking operations is required; basic CMS knowledge and contact-centre experience are preferred.
- MBA, MCA, or B.Tech is an added advantage.
- Technical orientation, ability to work under pressure in a dynamic environment, and strong communication and networking skills.
- Fluency in Hindi, English, and Marathi is required.
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