Customer Support - CMS-HO & SUPPORT-CMS
Role Overview
CMS customer service and customer activation sit within the Product and Sales Support function of Global Transaction Services Group.
The role is a direct point of contact for corporate and CA customers’ cash management servicing needs.
Key Skills for This Role
Full Job Posting
Role overview
CMS customer service and customer activation sit within the Product and Sales Support function of Global Transaction Services Group.
The role is a direct point of contact for corporate and CA customers’ cash management servicing needs.
Responsibilities
- Understand customer requirements and train customers on cash management platforms, products, and digital banking products.
- Meet new and existing customers in person or online to understand system integration, product, and process requirements.
- Support bank customers with modification and service-related queries and demonstrate the CMS system.
- Understand MIS requirements and arrange report delivery; resolve customer requests within turnaround time.
- Coordinate with CMS setup, CMS operations, implementation, PSM, RM, BSG, IT, and other internal stakeholders.
Requirements and preferences
- Graduate or postgraduate with at least 1–2 years of banking experience.
- Fluent in Hindi, English, and Marathi; strong oral and written communication and networking skills.
- Technical orientation and ability to work under pressure in a dynamic environment.
- MBA, MCA, or B.Tech is an added advantage; basic CMS knowledge and contact centre experience are preferred.
Location
- The description states Mumbai as the location.
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