Customer Support Associate

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people, and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Location: Remote (India)

Hours: Must work a minimum of 5 US Eastern Business Hours See additional information for more details

As a Customer Support Associate at JLL, you will be responsible for

User Administration

Configure/update/termination of users

Support for end user inquiries or issues in our software applications

Escalation of support tickets (when applicable) to engineering, management or software vendor

Detailed review, analysis, description of end user issues when escalating

Support the implementation of new modules and periodic system upgrades

Data Configuration

Configure new (or remove) assignments in the Yardi system

Test new modules and periodic system upgrades

Understand data integration flow from / to Yardi and other JLL applications to solve end user issues

Support Business Reporting Requirements

Create and configure custom account trees/charts of accounts

Provide support for our annual SOC I and/or II audits with outside auditors

Create and configure custom reports

Troubleshoot end user report issues

Coordinate with other teams when applicable

Support JLL Application software

Yardi Voyager 7s

Yardi Retail Manager

Yardi Commercial Café

Yardi Deal Manager

Yardi Forecast Manager / Advanced Budget and Forecast Manager

Yardi Multi Family

Yardi CRM

Yardi Site Manager

Other applications as they are onboarded to our team

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Education and experience

A bachelor’s degree from an accredited institution REQUIRED

Finance or Accounting degree is a plus

(5+) years of relevant/professional experience REQUIRED

Real Estate Software and/or Real Estate Industry experience preferred

Yardi software experience preferred

Additional information

Remote position

Individual must be self-starter, organized and able to work with minimal supervision

We're seeking a self-motivated professional who thrives working independently while also valuing collaboration within our close-knit team environment. The ideal candidate appreciates both autonomy and mutual support, contributing to a culture where team members actively help one another succeed.

During Training and for first 60 days, required to work 8 US Eastern Business hours

Once training is completed, it is required to work at a minimum 5 US Eastern Business hours (with remaining hours in the candidate’s local time zone)

What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspires the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

Apply today!