{bc}
Apply
oracle

Customer Support Admin Supervisor

Caesars Entertainment
Las Vegas, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Qualifications

  • Excellent verbal and written communication skills
  • Availability to work nights, holidays, and weekends
  • Ability to multitask
  • Gives quick and effective speed of service
  • Knowledge of State and Federal rules and regulations
  • Able to handle complaints and difficult situations in a calm and patient manner
  • Ensure high standards, show initiative, proactivity, and professionalism
  • Flexibility to perform different tasks and follow procedures correctly
  • Has the drive and enthusiasm for personal development
  • Must be able to work independently with minimal supervision
  • Must be confident in one's ability to assess situations and make informed decisions
  • Ability to manage a diverse range of activities and effectively prioritize responsibilities
  • Physical Requirements:
  • Must be able to sit for extended periods
  • Must be able to sit, type and talk on the pho

Responsibilities

  • Work with the Customer Support Team Manager to set clear goals and expectations for the team and ensure they are effectively implemented
  • Actively work with the Administrative Services Team Manager to review data and trends to improve service levels
  • Ensure all company initiatives and strategies are effectively implemented
  • Proactively build great working relationships with key colleagues of all levels of the organization
  • Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes
  • Ensure the Administrative Support Team remains fully compliant with State and Federal rules and regulations
  • Ensure all company communication is cascaded to the Administrative Support Team
  • Support various administrative tasks within the team
  • Undertake additional tasks and projects contributing to the Administrative Support Team, as needed, or requested
  • Ensure effective communication channels exist and are utilized in the department
  • Ensure underperformance is challenged and appropriately addressed
  • Maintain an Administrative Support Team that fosters a multi-skilled environment
  • Support the Administrative Support Teams development and foster individual growth through training
  • Maintain a safe and healthy working environment, reporting any issues appropriately to the Assistant Administrative Services Team Manager and/or HR

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Caesars Entertainment

Bartender - On Call (Harrah's Laughlin)

Laughlin, USA

Discovered Today

Bartender-Aureus Lounge-Steady Extra (Caesars Palace LV)

Las Vegas, USA

Discovered TodayPart-time

Manager, iGaming Analytics - Corporate (Las Vegas)

Las Vegas, USA

Discovered TodayFull-time

Event Creation Ticketing Specialist 1 – Channel Partner - Full Time (Caesars Enterprise Services, Las Vegas)

Las Vegas, USA

Discovered TodayFull-time

Surveillance Officer- Full Time (Tropicana Atlantic City)

Atlantic City, USA

Discovered TodayFull-time

Cook I- Copper Cactus Grill - Full Time (Harrah's Ak-Chin Casino)

Maricopa, USA

Discovered TodayFull-time

Surveillance Officer - Full Time, Overnights

Kansas City, USA

Discovered TodayFull-time

Sportsbook Ticket Writer - Full Time - (Capital One)

Washington, USA

Discovered TodayFull-time