Customer Support
Skills
About This Role
Work Schedule
5.5 Days per week
About the Role
We are seeking a high-caliber
Customer Support & Telesales Specialist
to join our growing team.
This is not a traditional "hard-sell" position; we are looking for a relationship-driven professional who understands that sustainable growth comes from
trust-building, transparency, and long-term client retention.
The ideal candidate will serve as a dual-threat professional: a subject matter expert who can provide world-class technical support while identifying strategic opportunities to increase client equity and platform engagement.
• Consultative Account Growth
- Manage inbound leads using a solution-oriented approach.
- You will analyze client requirements and align them with our platform’s financial tools to drive deposit targets and portfolio expansion.
- End-to-End Onboarding:
- Serve as the primary liaison for new users, guiding them through the
KYC (Know Your Customer)
process and providing technical walkthroughs of the funding and deposit interfaces.
• Retention & Relationship Management
Proactively engage with the existing client base to ensure high satisfaction levels, minimize churn, and re-activate dormant accounts through personalized follow-ups.
• Regulatory & Fee Transparency
- Maintain absolute integrity by providing accurate information regarding market spreads, trading commissions, and compliance standards.
- Operational Synergy:
- Interface directly with Finance and Technical departments to streamline deposit workflows and resolve platform-related inquiries with urgency.
- Performance Tracking:
- Maintain rigorous documentation of conversion metrics, client feedback loops, and registration pipelines for daily executive review.
Candidate Profile
- Experience:
Minimum
- 3+ years
- in a high-touch Customer Service or Relationship Management role, specifically within environments that require cross-selling or upselling.
- Linguistic Proficiency:
- Native or professional fluency in both
- English and Hindi
- (written and verbal) is mandatory to support our diverse international clientele.
- Interpersonal Excellence:
- High EQ (Emotional Intelligence) with the ability to remain patient and professional while navigating complex financial discussions.
- Technical Aptitude:
- Comfortable navigating CRM software and explaining digital deposit/verification workflows to non-technical users.
- Mindset:
- A "client-first" attitude with a competitive drive to meet and exceed growth milestones.
• Competitive Base Salary
- Commensurate with experience and market standards.
- Career Progression:
- Clear pathway to
Senior Account Manager
- and leadership roles based on performance.
- Professional Development:
- Specialized training in financial market mechanics and the psychology of high-ticket sales.
- Relocation Support:
- Employment Visa provided following the successful completion of the probationary period.
- Dynamic Environment:
- Work in the heart of Dubai’s vibrant business sector.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Support Specialist
ADIB - Abu Dhabi Islamic Bank · Dubai
Role: Customer Support Specialist Location: BR-Al Barsha Branch, Dubai Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all
Skills
Ecommerce Customer Support
ACCEL HUMAN RESOURCE CONSULTANTS · Dubai
🚀 We’re Hiring: Ecommerce Customer Support Executive (D2C) Are you passionate about delivering exceptional customer experiences in ecommerce? We are looking for a dynamic Ecommerce Customer Support Executive to manage c
Skills
Customer Support Specialist - Autonomous Vehicles team
Uber · Dubai
About The Role At Uber, we're building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid
Skills
Customer Support Specialist
Fortis · Dubai
Fortis is building modern financial infrastructure for businesses, focused on reliability, speed, and exceptional customer experience. As we scale, Technical Support plays a critical role in ensuring platform stability,
Skills
Customer Support Specialist - Autonomous Vehicles Team
TALENTMATE · Dubai
Job Description About The Role At Uber, were building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is
Skills
Customer Support (Arabic) | Remote
RecruitLytics Hire · Abu Dhabi
Customer Support Specialist (Arabic) | Remote We are seeking a Customer Support Specialist (Arabic-speaking) to join our remote team and provide high-quality support to our Arabic-speaking customers. This fully remote ro
Skills
Remote Customer Support Specialist
Client of Pulse Media NL · Sharjah
Provide professional customer support through various channels, resolve inquiries, maintain records, and enhance customer satisfaction in a remote environment.
Skills
Remote Customer Support Specialist
Client of Pulse Media NL · United Arab Emirates
Provide prompt customer support through various channels, resolve issues, maintain records, and enhance customer experience with strong communication and problem-solving skills.
Skills
Remote Customer Support Specialist
Client of Pulse Media NL · Dubai
Provide customer support through various channels, resolve issues, maintain records, and enhance customer experience while utilizing CRM tools and communication skills.
Skills
2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required