Customer Support
Skills
About This Role
Customer Support & Telesales Specialist
Location: Business Bay, Dubai, UAE
Work Schedule: 5.5 Days per week
Employment Type: Full-time
About the Role
We are seeking a high-caliber Customer Support & Telesales Specialist to join our growing team. This is not a traditional "hard-sell" position; we are looking for a relationship-driven professional who understands that sustainable growth comes from trust-building, transparency, and long-term client retention. The ideal candidate will serve as a dual-threat professional: a subject matter expert who can provide world-class technical support while identifying strategic opportunities to increase client equity and platform engagement.
Core Responsibilities
Consultative Account Growth: Manage inbound leads using a solution-oriented approach. You will analyze client requirements and align them with our platform’s financial tools to drive deposit targets and portfolio expansion.
End-to-End Onboarding: Serve as the primary liaison for new users, guiding them through the KYC (Know Your Customer) process and providing technical walkthroughs of the funding and deposit interfaces.
Retention & Relationship Management: Proactively engage with the existing client base to ensure high satisfaction levels, minimize churn, and re-activate dormant accounts through personalized follow-ups.
Regulatory & Fee Transparency: Maintain absolute integrity by providing accurate information regarding market spreads, trading commissions, and compliance standards.
Operational Synergy: Interface directly with Finance and Technical departments to streamline deposit workflows and resolve platform-related inquiries with urgency.
Performance Tracking: Maintain rigorous documentation of conversion metrics, client feedback loops, and registration pipelines for daily executive review.
Candidate Profile
Experience: Minimum 3+ years in a high-touch Customer Service or Relationship Management role, specifically within environments that require cross-selling or upselling.
Linguistic Proficiency: Native or professional fluency in both English and Hindi (written and verbal) is mandatory to support our diverse international clientele.
Interpersonal Excellence: High EQ (Emotional Intelligence) with the ability to remain patient and professional while navigating complex financial discussions.
Technical Aptitude: Comfortable navigating CRM software and explaining digital deposit/verification workflows to non-technical users.
Mindset: A "client-first" attitude with a competitive drive to meet and exceed growth milestones.
What We Offer
Competitive Base Salary: Commensurate with experience and market standards.
Career Progression: Clear pathway to Senior Account Manager and leadership roles based on performance.
Professional Development: Specialized training in financial market mechanics and the psychology of high-ticket sales.
Relocation Support: Employment Visa provided following the successful completion of the probationary period.
Dynamic Environment: Work in the heart of Dubai’s vibrant business sector.
Similar Jobs
Head of Customer Support | Capital Markets | IT Services
NINE by SATIGO · Dubai
We are partnered with a fast-growing IT Services Company that focuses on the fintech SaaS market delivering institutional-grade technology solutions across trading infrastructure, liquidity, risk management, and client l
Skills
TeleSales & Customer Support Representative (Kannada Speakers)
RIGHT POINT ELECTRONIC TRADING - F.Z.E · Dubai
Proactively contact customers to promote products, provide exceptional support in Kannada, and maintain accurate records using CRM software.
Skills
Customer Support (Arabic) | Remote
RecruitLytic · Abu Dhabi
Customer Support Specialist (Arabic) | Remote We are seeking a Customer Support Specialist (Arabic-speaking) to join our remote team and provide high-quality support to our Arabic-speaking customers. This fully remote ro
Skills
Head of Customer Support (SaaS/Capital markets)
FinTop Consulting · Dubai
We are working with a growing technology company operating within the financial services space, providing SaaS solutions to institutional clients globally. Their products support areas such as trading infrastructure, ris
Skills
Customer Support Specialist (Remote)
PulseMediaNL · Ajman
PulseMediaNL is seeking a customer-focused and solutions-driven Customer Support Specialist (Remote) to join our remote team. This role is essential in assisting customers, resolving support inquiries, and ensuring a sea
Skills
Digital Associate - Customer Support (Dubai)
Axios International · Dubai
Position: Digital Associate – Customer Support Location: Dubai - UAE Position Purpose The Digital Associate – Customer Support is responsible for ensuring a seamless user experience for Axios+ users, managing customer in
Skills
Customer Support Specialist (Remote)
PulseMediaNL · Umm Al Quwain
PulseMediaNL is seeking a customer-focused and solutions-driven Customer Support Specialist (Remote) to join our remote team. This role is essential in assisting customers, resolving support inquiries, and ensuring a sea
Skills
Digital Associate - Customer Support (DUBAI)
Axios International · Dubai
Position: Digital Associate – Customer SupportLocation: Dubai - UAE Position Purpose: The Digital Associate – Customer Support is responsible for ensuring a seamless user experience for Axios+ users, managing customer in
Skills
Customer Support Specialist (Remote)
PulseMediaNL · Abu Dhabi
PulseMediaNL is seeking a customer-focused and solutions-driven Customer Support Specialist (Remote) to join our remote team. This role is essential in assisting customers, resolving support inquiries, and ensuring a sea
Skills
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required