Customer Support

Customer Support & Telesales Specialist

Location: Business Bay, Dubai, UAE

Work Schedule: 5.5 Days per week

Employment Type: Full-time

About the Role

We are seeking a high-caliber Customer Support & Telesales Specialist to join our growing team. This is not a traditional "hard-sell" position; we are looking for a relationship-driven professional who understands that sustainable growth comes from trust-building, transparency, and long-term client retention. The ideal candidate will serve as a dual-threat professional: a subject matter expert who can provide world-class technical support while identifying strategic opportunities to increase client equity and platform engagement.

Core Responsibilities

• Consultative Account Growth: Manage inbound leads using a solution-oriented approach. You will analyze client requirements and align them with our platform’s financial tools to drive deposit targets and portfolio expansion.

• End-to-End Onboarding: Serve as the primary liaison for new users, guiding them through the KYC (Know Your Customer) process and providing technical walkthroughs of the funding and deposit interfaces.

• Retention & Relationship Management: Proactively engage with the existing client base to ensure high satisfaction levels, minimize churn, and re-activate dormant accounts through personalized follow-ups.

• Regulatory & Fee Transparency: Maintain absolute integrity by providing accurate information regarding market spreads, trading commissions, and compliance standards.

• Operational Synergy: Interface directly with Finance and Technical departments to streamline deposit workflows and resolve platform-related inquiries with urgency.

• Performance Tracking: Maintain rigorous documentation of conversion metrics, client feedback loops, and registration pipelines for daily executive review.

Candidate Profile

• Experience: Minimum 3+ years in a high-touch Customer Service or Relationship Management role, specifically within environments that require cross-selling or upselling.

• Linguistic Proficiency: Native or professional fluency in both English and Hindi (written and verbal) is mandatory to support our diverse international clientele.

• Interpersonal Excellence: High EQ (Emotional Intelligence) with the ability to remain patient and professional while navigating complex financial discussions.

• Technical Aptitude: Comfortable navigating CRM software and explaining digital deposit/verification workflows to non-technical users.

• Mindset: A "client-first" attitude with a competitive drive to meet and exceed growth milestones.

What We Offer

• Competitive Base Salary: Commensurate with experience and market standards.

• Career Progression: Clear pathway to Senior Account Manager and leadership roles based on performance.

• Professional Development: Specialized training in financial market mechanics and the psychology of high-ticket sales.

• Relocation Support: Employment Visa provided following the successful completion of the probationary period.

• Dynamic Environment: Work in the heart of Dubai’s vibrant business sector.