Head of Customer Support | Capital Markets | IT Services
Skills
About This Role
We are partnered with a fast-growing IT Services Company that focuses on the fintech SaaS market delivering institutional-grade technology solutions across trading infrastructure, liquidity, risk management, and client lifecycle platforms.
They are looking for a senior support leader to build and scale a world-class global customer support function across a complex multi-product environment.
Key experience required:
- Solid experinece in Customer Support leadership within IT Services into SaaS / Fintech
- Strong capital markets domain knowledge across trading, OMS, liquidity, or risk platforms
- Experience building scalable L1/L2/L3 support models
- Strong background in SLA management, incident management, tooling, and operational transformation
- Experience supporting institutional clients including banks, brokers, and trading firms
This is a strategic leadership role with significant visibility and growth potential.
For immediate consideration, please apply or contact me directly.
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