Head of Customer Support | Capital Markets | IT Services

NINE by SATIGO

Dubai, UAE

fulltime

Mid-Senior

1 months ago

Customer Service ExcellenceComplaint ResolutionTechnical SupportEmpathy and PatienceCommunication SkillsCRM Software (e.g.

Free

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Key skills for this role

Customer Service ExcellenceComplaint ResolutionTechnical Support

We are partnered with a fast-growing IT Services Company that focuses on the fintech SaaS market delivering institutional-grade technology solutions across trading infrastructure, liquidity, risk management, and client lifecycle platforms.
They are looking for a senior support leader to build and scale a world-class global customer support function across a complex multi-product environment.
Key experience required:
***Solid experinece in Customer Support leadership within IT Services into SaaS / Fintech***
***Strong capital markets domain knowledge across trading, OMS, liquidity, or risk platforms***
***Experience building scalable L1/L2/L3 support models***
***Strong background in SLA management, incident management, tooling, and operational transformation***
***Experience supporting institutional clients including banks, brokers, and trading firms***
This is a strategic leadership role with significant visibility and growth potential.
For immediate consideration, please apply or contact me directly.

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