Customer Success Specialist
Skills
About This Role
Overview
- This is not a support role.
- This is ownership.
- We’re looking for someone who doesn’t just respond to customers…
- but
- *partners with them*
- .
- Someone who understands that behind every ticket, there’s a business goal, a frustrated user, or an opportunity to create real impact.
- If you’re the kind of person who follows up before being asked, solves problems before they escalate, and genuinely cares about customer outcomes, keep reading.
- What you’ll be doing:
- Owning relationships with customers from onboarding to long-term success
- Turning first-time users into power users
- Acting as the voice of the customer internally
- Solving problems fast and preventing them from happening again
- Driving product adoption and making sure customers actually
- *use*
- what they pay for
- Spotting risks early and turning them into opportunities
- Working closely with product and tech teams to improve the experience
- Building trust not just handling requests
- What we’re looking for:
• Saudi National (Mandatory)
- Based in Al Khobar or Al Dammam
- Experience working with healthcare SaaS products (this is key)
- Exceptional communication skills (Arabic & English - spoken and written)
- Strong ownership mindset. You don’t wait, you act
- Problem-solver by nature, calm under pressure
- Able to manage multiple customers without dropping the ball
- You’ve been in Customer Service or Customer Support for 2-3 years and you know how to turn interactions into real customer satisfaction, not just closed tickets
- You think beyond the surface: you analyze feedback, spot patterns, and turn insights into action
- You naturally build trust: creating strong, lasting relationships with clients comes easily to you
- You’re curious about innovation: experience with healthcare tech or AI solutions is a strong plus
- Why this role matters:
- In SaaS, success isn’t when we close a deal.
- It’s when the customer wins.
- You’ll be the difference between a customer who leaves…and one who expands, advocates, and grows with us.
- If you’re ready to build relationships that actually matter, we’d love to meet you.
- Send your resume to careers@nuxera.ai
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