Customer Success Manager

Description

• You’re an excellent candidate for Bizzdesign because you …
• Are based in Riyadh and able to work from the office 4 days per week
• Speak fluent Arabic and English
• Have 5 years of experience in Customer Success or Consulting within SaaS organisations

About the role

• This role is designed for your relationship skills to create measurable value for customers in the Middle East.
• You will act as the trusted advisor guiding customers on their journey to success, driving them through onboarding, adoption, and growth, ensuring they achieve maximum value from our solutions.
• This role focuses on the opportunity to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact.
• What will you do
• Manage post‑sales relationships with a defined portfolio of customers in the Middle East.
• Drive adoption, retention, renewals, and expansions through structured customer success plans.
• Conduct business reviews that celebrate results and identify new opportunities.
• Act as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support).
• Build customer advocacy through references and case studies.
• Identify new growth opportunities and contribute to the overall account strategy.
• What we are looking for
• You hold a bachelor’s degree in IT, Business, Economics, or a related field.
• You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises, with a track record in driving adoption, retention, and renewals.
• You speak fluent Arabic and English (spoken and written), with confidence communicating at executive levels.
• You are experienced in business reviews, account planning, and escalations.
• You are willing to travel to strengthen customer partnerships.
• Ideally, you are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon), and able to advise customers on EA and portfolio management best practices and complex solution implementations.
• You are confident in engaging with senior stakeholders and leading strategic and technical discussions.
• ***Please note:***
• *This role is based in Riyadh, Saudi Arabia, and in line with local employment regulations and Saudisation (Nitaqat)

requirements

• , we are only able to consider Saudi national candidates for this position.*
• What we offer
• A competitive salary complemented by variable compensation.
• A medical insurance plan designed to support your wellbeing and give you peace of mind.
• 25 vacation days to recharge.
• Hybrid working: 4 collaborative days in-office days, with 1 day designed for focused work from home.
• House and transportation allowance.
• Top quality IT equipment from day one, plus a personal tech budget so you can tailor or upgrade your setup to your liking.
• Global collaboration in an international environment, working alongside talented people from all over the world.
• Recruitment process
• In this role, you can expect the following interviewing process:
• 1st Interview with Internal Recruiter (45 minutes)
• 2nd Interview with the Hiring Manager (45 minutes)
• 3rd Interview with the team [In the office (60 minutes)]
• Please note
• Please submit your application in English, as it’s our company’s language, and you’ll be using it daily once you’re part of the team.
• Please apply through our website or via the LinkedIn job post. Applications sent by email will not be reviewed.
• We are not considering agency applications for this position.
• We may use AI-based tools to support parts of the recruitment process, such as reviewing applications or resumes. These tools support our recruitment team but do not replace human decision-making, and all final hiring decisions are made by people.

DEI Statement