Customer Success Service Manager (Data Product Position)

Who We Are

Position Summary

What You Will Be Doing

• Responsible for responding to and resolving technical issues faced by customers using CDP, GMP, Finder+AB, DataWind, etc.
• Conduct deep troubleshooting for data-related issues, such as inaccurate data collection, abnormal workflows, metric discrepancies, tag selection logic errors, and A/B test configuration issues.
• Assist and guide customers in product configuration and integration, including tracking plan design, data ingestion, tag system construction, marketing campaign creation, and dashboard setup.
• Collaborate with back-end teams to drive resolution; help customers better understand data products and mine data value through case sharing.

Minimum Qualifications

• 2+ years of experience in technical support, implementation, or data analysis for data products (e.g., CDP, BI, user behavior analytics, A/B testing platforms) .
• Proficient in SQL for complex queries; familiar with data warehousing and ETL concepts, and at least one big data technology (Hive, Spark, ClickHouse, etc.); deep understanding of user behavior analysis or A/B testing; experience with Volcengine data products or competitors (SensorsData, Tableau, etc.) is preferred.
• Native Mandarin speaker level, used for highly efficient internal team collaboration.
• Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents.
• On-site resident support at customer site; short-term business travel may be required.
• Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.
• Respect and understand local Saudi laws, regulations, business culture, and social customs.
• Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations.
• **PREFERRED QUALIFICATIONS:*** Basic conversation skills in Arabic
• *Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.*