Customer Success & Operations Associate
Role Overview
The Customer Success and Operations Associate will support customers, manage instructor onboarding and enrollment, engage instructors and educational institutions, and maintain smooth marketplace operations.
The role requires a proactive, organized, customer-focused person who communicates confidently with learners, instructors, and educational institutions.
Key Skills for This Role
Full Job Posting
About Klass Online
Klass Online is building a marketplace for knowledge, skills, and expertise that connects people with individuals who can help them progress.
The company is developing a technology-driven platform intended to expand access to expertise beyond geography and traditional models.
Role Overview
The Customer Success and Operations Associate will support customers, manage instructor onboarding and enrollment, engage instructors and educational institutions, and maintain smooth marketplace operations.
The role requires a proactive, organized, customer-focused person who communicates confidently with learners, instructors, and educational institutions.
Key Responsibilities
- Handle customer inquiries and provide timely, professional support.
- Manage instructor enrollment, onboarding, and follow-ups through approval and activation.
- Maintain accurate platform records for instructor statuses and onboarding progress.
- Identify and approach potential instructors and educational institutions through outbound communication and email outreach.
- Maintain ongoing communication with potential instructors and institutions.
- Update management on customer queries, onboarding progress, and pending approvals.
- Coordinate with relevant teams to resolve customer and instructor issues.
- Maintain accurate records of communications, follow-ups, and onboarding status.
Requirements
- Have previous experience in customer service, operations, customer success, sales, business development, or a similar role.
- Have strong communication, interpersonal, and follow-up skills.
- Have good organizational skills and attention to detail.
- Be able to manage multiple inquiries and follow-ups simultaneously.
- Be comfortable using email, spreadsheets, and digital platforms.
- Have experience in marketplace, e-commerce, EdTech, or technology-driven businesses as an advantage.
Experience and Languages
- Have at least three years of experience in support or operations.
- Have at least three years of experience resolving customer complaints.
- Strong English communication skills are required.
- Arabic is required.
Work Location
- The role is hybrid remote in Doha, Qatar.
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