Customer Success Manager, SMB
Role Overview
Join Sitemate's Sydney team as an SMB Customer Success Manager, supporting customers across built world industries.
Guide customers after signing through onboarding, product adoption, and workflows that deliver value.
Work with Sales, Account Management, Support, and Product to remove blockers and improve customer outcomes.
Success includes healthy accounts, strong adoption, happy customers, and plans to improve usage and reduce churn risk.
Key Skills for This Role
Full Job Posting
Role overview
Join Sitemate's Sydney team as an SMB Customer Success Manager, supporting customers across built world industries.
Guide customers after signing through onboarding, product adoption, and workflows that deliver value.
Work with Sales, Account Management, Support, and Product to remove blockers and improve customer outcomes.
Success includes healthy accounts, strong adoption, happy customers, and plans to improve usage and reduce churn risk.
Remuneration
- OTE remuneration is AU$100,000 including super: AU$90,000 base salary and AU$10,000 commission, each including super.
About Sitemate
Sitemate builds software and AI agents for construction, engineering, manufacturing, and energy companies.
Its platforms include Dashpivot, Gearbelt, the Sitemate App, and Flowsite; its AI agent is called Storm.
Work arrangement
- The role is based with the Sydney team. The advertised arrangement is hybrid, with 2 to 3 office days depending on the role and 2 work-from-home days each week.
- The company says employees may work from anywhere for several weeks a year.
Benefits
- Benefits include equity options, 20 days of paid annual leave, parental leave, and a professional development budget.
- The company provides a laptop and home office setup budget, weekly catered lunches, and global offsites.
- Sydney HQ facilities include a rooftop garden, wellness centre, showers, and cycle storage.
Responsibilities
- Guide SMB customers through onboarding after they sign.
- Help customers realize value quickly and embed Sitemate products into real-world workflows.
- Drive customer activation, retention, and growth across a customer portfolio.
- Work with Sales, Account Management, Support, and Product to remove blockers and improve customer outcomes.
- Share customer feedback to inform product development.
- Maintain healthy accounts, strong adoption, and action plans to improve usage and reduce churn risk.
Requirements
- The role is intended for someone early in their technology career.
- Enjoys working with people, solving problems, and learning quickly.
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