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Customer Success Manager

Supio
Seattle, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 120000-150000 yearly / year
Discovered 1 months ago
CRM platformscustomer success tools

Full Job Posting

Skills and Competencies

  • Exceptional interpersonal and relationship-building skills with a passion for customer transformation
  • Strategic thinking with attention to detail and ability to act with urgency
  • Ability to manage multiple accounts and priorities simultaneously while maintaining quality
  • Collaborative mindset with strong cross-functional communication
  • Results-oriented with a customer-first approach and commitment to continuous learning
  • Adaptability and resilience in a fast-paced, AI-driven environment
  • Comfort with leveraging AI tools and data-driven insights to enhance customer success

Required Qualifications

  • Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
  • 3-5+ years of experience in customer success, account management, or client-facing roles
  • Excellent communication and presentation skills, both written and verbal
  • Strong analytical and problem-solving abilities
  • Experience with CRM platforms and customer success tools
  • Proven track record of meeting retention and growth targets

Preferred Qualifications

  • Experience in SaaS or technology industry
  • Experience in growth-stage start-ups
  • Project management certification or experience
  • Previous consultative selling or solution selling experience
  • Familiarity with data analysis tools and customer health scoring methodologies
  • 💰 Competitive Salary + Meaningful Equity
  • 💹 401(k)
  • ⚕️ Health, Dental, Vision, and Life Insurance
  • 🏝 Flexible Time Off + Holidays
  • 🧑‍💻 High-autonomy work environment, every Tuesday is a Remote Work Day
  • 🥗 DoorDash subsidies for breakfast and dinner; Daily lunch options
  • 🧋 Boba Wednesdays
  • 🚃 Monthly commuter subsidies and pre-tax parking contribution
  • 🚀 Team gatherings and offsites

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