Customer Success Manager
Skills
About This Role
What You Ll Do
- Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal.
- Serve as the voice of the customer within SITA.
- Provide proactive tactical innovative advice to customers.
- Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.
- Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
- Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
- Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
- Manage other client service staff assigned to support the customer.
- Manage third party supplier/s according to contract specifications.
- Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Success Manager, KSA
TrendAI · Riyadh
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Trend Micro, a global cybersecurity leader, helps make the world saf
Skills
2 days ago
Apply Now↗Apply Now ↗MEA Customer Success Supervisor
Align Technology · الرياض
Description You will be responsible for development and execution of customer success activities and strategy. You will oversee the execution of the daily operative tasks of all team members across several countries in t
Skills
3 days ago
Apply Now↗Apply Now ↗Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)
ByteDance · Riyadh
Responsibilities About the Team Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn
Skills
3 days ago
Apply Now↗Apply Now ↗Customer Success Manager
MOZN · Riyadh
About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence. We’re a diverse, collaborati
Skills
4 days ago
Apply Now↗Apply Now ↗Senior Customer Success Manager
MOZN · Riyadh
About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence. We’re a diverse, collaborati
Skills
4 days ago
Apply Now↗Apply Now ↗Customer Success Specialist
Client of Talent 360 · Riyadh
The role involves supporting customer onboarding, driving product adoption, and enhancing customer lifecycle experience through effective communication and problem-solving skills.
Skills
5 days ago
Apply Now↗Apply Now ↗Automation Customer Success Engineering (ItOps & FinOps)
IBM · Riyadh
Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with co
Skills
6 days ago
Apply Now↗Apply Now ↗Automation Customer Success Engineering (Security Lifecycle Management)
IBM · Riyadh
Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with co
Skills
6 days ago
Apply Now↗Apply Now ↗Customer Success Manager
Bizzdesign · Riyadh
Department: Customer Success Management Location: Riyadh, SA Description You’re an excellent candidate for Bizzdesign because you … Are based in Riyadh and able to work from the office 4 days per week Speak fluent Arab
Skills
1 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required