Customer Success Manager (Remote)
Skills
About This Role
About Joveo
Every company says they're "AI-first." We actually are.
Joveo's recruitment
advertising platform processes millions of hiring decisions through machine
learning, real-time bidding, and predictive analytics — helping the world's
largest employers find the right people, faster and fairer.
But we're not
done.
Not even close.
Role Overview
We are hiring a Customer Success Manager to own the success and growth
of Joveo's client relationships.
You will ensure clients realize the
full value of the platform — driving adoption, retention, and expansion
by building genuine partnerships with enterprise hiring teams.
Key Responsibilities
- Own a portfolio of enterprise client accounts as their primary success partner
- Drive platform adoption, health, and outcomes through regular business reviews
- Identify expansion opportunities and collaborate with sales on upsell and renewal motions
- Proactively monitor account health signals and intervene before churn risks materialize
- Serve as the voice of the customer internally — influencing product and operations priorities
- Resolve escalations with urgency, empathy, and a clear path to resolution
Required Skills & Qualifications
- Proven customer success or account management experience in a B2B SaaS environment
- Demonstrated ability to manage and grow a portfolio of enterprise accounts
- Strong analytical skills — ability to use platform data to drive client conversations
- Excellent relationship-building and executive communication skills
- Familiarity with CS platforms (Gainsight, Totango, or ChurnZero) is an advantage
- Experience in HR tech, adtech, or recruitment platforms is a strong plus
Equal Opportunity Employer
Joveo is an equal opportunity employer.
We are committed to building an
inclusive workplace and welcome applications from all qualified individuals
regardless of race, color, ethnicity, nationality, gender, gender identity
or expression, sexual orientation, age, religion, disability, marital status,
or any other characteristic protected by applicable law.
All hiring decisions
are made solely on the basis of qualifications, skills, and demonstrated
ability.
If your dream job is one that doesn't fit neatly into a job title — apply.
Joveo.
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