Company Site
Customer Success Manager (Procurement)
Euna Solutions
Oakville, CAN
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Salesforce
Key Skills for This Role
Salesforce
Full Job Posting
Responsibilities
- Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
- Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
- Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
- Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
- Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
- Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
- Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
- Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
- Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.
Experience
- Bachelor's degree in business, communications, computer science, or related field.
- 3+ years of experience in customer success, implementation, customer support, or a related field.
- Proven track record of developing and implementing successful customer experience strategies.
- Experience in project management, including the ability to manage multiple projects simultaneously.
- Proficient in Salesforce, Microsoft Office, and other relevant software applications.
- Location
- This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)
- Compensation Range: $66,000 - $82,500
- We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.
- This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.
- AI Mindset at Euna Solutions
- We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.
- If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.
- Life at Euna Solutions
- We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.
- 🏢
About Euna Solutions
Software & SaaS689 employeesFounded 2018
Euna Solutions is a private SaaS provider helping public agencies manage budgets, procurement, grants, payments, and finances.
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