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Customer Success Manager (Procurement)
Euna Solutions
Atlanta, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Salesforce
Key Skills for This Role
Salesforce
Full Job Posting
Responsibilities
- Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
- Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
- Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
- Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
- Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
- Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
- Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
- Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
- Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.
Experience
- Bachelor's degree in business, communications, computer science, or related field.
- 3+ years of experience in customer success, implementation, customer support, or a related field.
- Proven track record of developing and implementing successful customer experience strategies.
- Experience in project management, including the ability to manage multiple projects simultaneously.
- Proficient in Salesforce, Microsoft Office, and other relevant software applications.
- Location
- This position will be hybrid with 3 days/week in our Atlanta, GA office. (Tuesday, Wednesday & Thursday)
- AI Mindset at Euna Solutions
- We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.
- If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.
- Life at Euna Solutions
- We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.
- Here's what that actually looks like:
- 🏢 How we work
- We're hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.
- 🧘 Eunafier Days
- Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.
- 🙌 Community is part of who we are
- Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.
- 🤝 Philanthropy Time
- We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community — and we make time for it.
- 🎉 Real connection at scale
- You won't know all 600+ people — and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.
- 📈 Room to grow
- Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real opportunity to move when you're ready.
- 🏢
About Euna Solutions
Software & SaaS689 employeesFounded 2018
Euna Solutions is a private SaaS provider helping public agencies manage budgets, procurement, grants, payments, and finances.
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