Customer Success Manager - L2

Role overview

What you will do

• Support clients through strategy calls, quarterly business reviews, and training sessions.
• Identify at-risk accounts and handle retention conversations and objections.
• Resolve potential customer issues proactively before they escalate.
• Identify and act on upsell and cross-sell opportunities.
• Visit clients face-to-face to build relationships and understand their businesses.
• Provide technical support by phone and email.
• Share customer feedback with business and product teams.
• Collaborate with sales and technology colleagues on new product features.

About you

• Background in Customer Success or Retentions, with experience retaining customers and handling objections.
• Motivated self-starter who works well independently and can help scale a business.
• Highly organised with exceptional attention to detail.
• Passionate about customer experience and building lasting relationships.
• Excellent written and verbal communication skills with fluency in English.
• Tech-savvy and open to learning new tools and systems quickly.
• Curiosity and adaptability are valued more than experience with specific tools.

Workplace

• The role is based in Manchester and supports hybrid working with up to two days working from home per week.

Salary

• The salary is £30,000–£36,000 depending on experience, with on-target earnings of up to £42,000.
• The employer notes that the range may vary for candidates who are significantly more or less experienced than anticipated.

Benefits and development

• Employees receive a £1,000 holiday contribution after their first year and a £500 annual learning and development budget.
• Benefits include enhanced family leave, wellbeing support, volunteering days, holiday buying, transport loans, and cycle-to-work support.
• The company offers development opportunities, team events, and a comfortable office environment.

About Street Group