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Customer Success Manager - Engineering Services & Platforms (ESP)

JPMorgan Chase
Columbus, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Job responsibilities

  • Drives product adoption, expansion, and retention activities to maintain a healthy customer base
  • Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
  • Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
  • Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in customer success roles in product or technology
  • Demonstrated ability to influence product adoption and customer retention
  • Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
  • Proven ability to learn new technologies and teach it to others

Preferred qualifications, capabilities, and skills

  • Experience in a business to business (B2B) environment or as a colleague in a customer environment

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