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Customer Success Manager (EMEA)

Immuta
London, GBR
Full-time
Onsite
Discovered 3 weeks ago
Enterprise customer successCustomer onboarding and implementationCustomer adoption and value realizationRenewal planning and forecastingEnterprise relationship managementData governance

Full Job Posting

About Immuta

Immuta provides a data authorization platform that enables governed access to data for people and AI agents.

Its technology ecosystem includes data, cloud, identity, and enterprise platforms including Snowflake, Databricks, AWS, Microsoft Azure, Google Cloud, Okta, ServiceNow, Teradata, Alation, Atlan, and Starburst.

About the team and role

The Customer Success team helps customers realize measurable value, adopt the platform, and build relationships that support retention and growth.

Serve as a trusted advisor to EMEA enterprise customers through onboarding, implementation, adoption, optimization, and renewal.

Partner with technical stakeholders, business leaders, and executives to define success plans, demonstrate value, manage risks, and identify expansion opportunities.

Core responsibilities

  • Define customer outcomes, success measures, and adoption roadmaps with senior stakeholders.
  • Lead onboarding, deployment, and integration across modern data platforms and cloud environments, coordinating customer and internal teams.
  • Manage customer relationships across the lifecycle, including adoption, value realization, renewal planning, and expansion.
  • Monitor account health, usage, risks, and progress; prepare mitigation plans and renewal forecasts.
  • Run business reviews, executive sessions, workshops, and enablement programs.
  • Advise customers on governance, access control, privacy, security, GDPR, and data residency.
  • Collaborate across Sales, Product, Engineering, Support, and delivery teams; capture feedback and market insights for product improvements.

Role requirements

  • Combine strategic customer relationship management with technical fluency in complex data and cloud environments.
  • Engage enterprise stakeholders across EMEA and advise on data governance, privacy, security, and regional considerations.

Workplace and travel

  • Full-time remote role for candidates located in the greater London, UK area.
  • Travel may be required according to business needs.

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