Customer Success Manager

About This Role

Customer Success Manager (CSM) - Digital Marketing Agency Location: Remote

Working Hours: US Central Time (8:30 AM - 5:30 PM CST)

Salary: $3,500 - $4,500/month base + performance bonuses (OTE :$5,000+/month)

About The Company Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing.

Our core services include:

• Facebook Advertising
• Google Ads
• SEO
• Website Design
• Social Media Management

We primarily work with home service businesses generating $1M-$3M annually, including:

• Electricians
• Roofers
• Plumbers
• HVAC companies
• Landscaping businesses

Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.

Key Responsibilities Client Relationship Management

• Serve as the main point of contact for client accounts
• Conduct weekly or bi-weekly strategy calls with clients
• Maintain proactive communication via calls, messaging, and updates
• Ensure clients clearly understand campaign performance and results

Strategic Marketing Guidance

• Analyze marketing performance across:

• Facebook Ads
• Google Ads
• SEO

• Translate marketing data into clear, actionable insights for clients
• Provide strategic recommendations to improve campaign performance

Client Success & Retention

• Own client satisfaction, retention, and relationship growth
• Proactively address issues and prevent churn
• Identify upsell opportunities when appropriate

Reporting & Performance Updates

• Deliver customized performance reports to clients
• Clearly explain campaign metrics and ROI
• Coordinate with the fulfillment team to ensure deliverables are completed

Client Advocacy

• Collect client testimonials, referrals, and Google reviews
• Maintain strong long-term client partnerships

Requirements Required Experience We are looking for candidates who already have hands-on digital marketing and client management experience.

Requirements:

• 2-4 years experience in:

• Customer Success
• Account Management
• Client Strategy
• Digital Marketing Agency roles

• Strong understanding of:

• Facebook Ads
• Google Ads
• SEO

• Experience managing client relationships in an agency environment
• Ability to analyze marketing results and communicate strategy

Required Skills

• Excellent verbal communication
• Strong client relationship management
• Strategic thinking and problem solving
• Ability to lead client calls and hold structure
• High ownership and accountability
• Ability to manage multiple client accounts simultaneously
• Strong organization and follow-through

Tools & Systems You will work with:

• GoHighLevel - CRM & client communication
• Slack - internal communication
• ClickUp - task and project management

Benefits Why Join Us

• Fully remote work environment
• Fast-growing digital marketing agency
• Opportunity to work closely with leadership
• Clear path to leadership roles
• Performance-based compensation