Customer Success Manager

About This Role

C.H. Robinson is looking for a Customer Success Manager to join our Robinson Managed Solutions (RMS) 4PL division in Dubai.

In this role, you’ll take ownership of one of our key global accounts, driving growth, strengthening the partnership, and ensuring our customer gains maximum value from our technology, expertise, and service offering. You’ll be the strategic connection between the customer and CHR, helping shape solutions, expand our impact, and ensure long‑term success.

As the primary point of accountability, you will build strong, trust‑based relationships, influence executive‑level stakeholders, and lead initiatives that create measurable value. Your ability to align vision, anticipate needs, and advocate for the customer will be central to the success of this partnership.

If this sounds like the challenge you’re looking for, we’d love to meet you. Join us and make a global impact!

Responsibilities: The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage full P&L for a major global account (~$1.5M+ in Net Revenue annually)
• Oversee financial performance, including expenses and revenue forecasting.
• Allocate resources effectively and design supply chain solutions based on customer needs.
• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
• Align internal and external business functions across all global regions to support long term strategic plan
• Lead initiatives and manage projects to support customer value proposition
• Build trusted relationships with executive level customer contacts and serve as an escalation point
• Understand industry and market trends and apply to customer strategy and business reviews
• Provide guidance and mentoring to the Service Delivery teams
• Foster collaboration, continuous improvement, and a growth mindset.

Required Qualifications:

• Minimum 2 years of similar experience within logistics or supply chain environment.
• Strong communication skills in English
• Ability to travel up to 25% (domestically and internationally)

Preferred Qualifications:

• Bachelor’s degree from accredited college or university
• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment

What We Offer:

• Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate
• Meaningful opportunities for advancement within a dynamic, fast‑paced global organization.
• A collaborative, inclusive, and forward‑thinking work environment that values innovation and strategic insight.
• A multicultural setting offering the chance to strengthen and expand your language capabilities.
• Structured professional development, supported by access to comprehensive training platforms and learning resources.

Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Employee Insurance Benefits
• Variable Pay based on position
• Hybrid Work Model with Flexi Hours
• Paid time off to manage work-life balance
• Paid Maternity & Paternity Leaves
• Paid Public Holidays
• Reward & Recognition Program
• Special Mobility Assistance
• Employee Wellness Initiatives
• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.