Customer Success Manager

About This Role

*Must be based in Dubai & Fluent in English

Accelerate Your Career in Cybersecurity!

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities, just like the world’s best red teams. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 400 team members and 1,300 customers in more than 60 countries, Pentera is a growing company supported by top investors such as Insight Partners, K1, and The Blackstone Group.

If you want to grow your skills, make an impact, and be part of an innovative team, Pentera is the place for you.

About the role:

We’re looking for an experienced Customer Success Manager based in Dubai to manage and grow a portfolio of Enterprise customers across the MEA region.

In this role, you’ll act as a trusted advisor to your accounts, helping customers maximize the value of Pentera’s solutions while identifying opportunities for growth. This position combines technical understanding, commercial awareness, and a strong focus on delivering an outstanding customer experience.

Responsibilities:

• Operate as the primary point of contact for your portfolio of accounts
• Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite)
• Represent customer needs internally and ensure expectations are met
• Identify expansion opportunities and support renewal processes
• Develop a strong understanding of Pentera’s product and use cases
• Collaborate closely with Sales to support opportunities while maintaining high customer engagement
• Track account metrics and maintain accurate customer data in the CRM
• Travel for onsite meetings and business reviews as needed (30-40%)

Requirements:

• 4+ years of experience as a Customer Success Manager in the cyber security industry
• Must be already a legal resident of the UAE and hold a valid Emirates ID
• Experience managing renewals and Enterprise accounts within the MEA market
• Ability to communicate and build relationships with stakeholders at all levels, including executives
• Strong analytical and problem-solving skills
• Fluent in English

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!