Customer Success Manager - BytePlus (GenAI & SaaS)

Role and team

Key responsibilities

• Serve as the primary technical contact for key enterprise accounts and build long-term stakeholder relationships.
• Provide post-sales technical guidance, understand client business scenarios, and share product application best practices.
• Lead cloud migration, deployment, and expansion projects with customers, ensuring timely delivery and continued support.
• Handle technical issues and escalations, identify solutions for evolving customer needs, and support customer satisfaction.
• Contribute documentation, industry insight articles, and internal best practices for cloud, AI, and ML.

Minimum qualifications

• Bachelor’s degree or above and 3+ years in a technical customer-facing role, such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
• Deep expertise in cloud or AI product suites from a major global cloud provider, such as AWS, Azure, or GCP.
• Collaborative team player able to set clear goals, drive delivery, and foster positive team morale.

Preferred qualifications

• Prior success with Digital-Native Businesses, ISVs, or Systems Integrators in e-commerce, media, gaming, or education.
• Track record managing large-scale migration and deployment projects in enterprise software or cloud ecosystems.

About ByteDance

Why join ByteDance

• The company describes a global, diverse workforce and an inclusive environment focused on collaboration, curiosity, and impact.