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greenhouse

Customer Success Manager

impact.com
USA
Manager
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

What You Bring:

  • 3+ experience in affiliate marketing
  • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
  • Consistent track record of providing stellar support to customers
  • Embraces teamwork and cross-team collaboration
  • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
  • A healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills
  • Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.
  • This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
  • Benefits and Perks:
  • At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
  • Medical, Dental, and Vision insurance
  • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
  • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
  • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
  • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
  • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
  • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
  • impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
  • #LI-NewYork,NewYork_Hybrid
  • #LI-Santa_Barbara
  • #LI-BS2

Qualifications

  • 3+ experience in affiliate marketing
  • Consistent track record of providing stellar support to customers
  • Embraces teamwork and cross-team collaboration
  • A healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills
  • Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.
  • This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
  • At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
  • Medical, Dental, and Vision insurance
  • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
  • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
  • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
  • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
  • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
  • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
  • impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Preferred Qualifications

  • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
  • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)

Responsibilities

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Dedicated duties include account monitoring, regular check-ins, and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

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