Customer Success Engineer
Skills
About This Role
Job Purpose
Acts as the single point of contact for the customer for throughout the whole engagement from inception to delivery to operations till the contract is concluded.
Qualifications & Experience
- Experience in a solution or technical architect role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms.
- Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.
- Experience with any claims-based authentication (SAML/OAuth/OIDC), MFA, JIT, and/or RBAC / Ping etc.
- Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.
- Managed the end-to-end lifecycles of a project/product in solution architect capacity
- Experience with mission critical technology components with DR capabilities.
- Extensive experience in financial management, solution plan development and product cost estimation.
- Solid business acumen, management and marketing communication skills.
- Significant experience in presenting ideas, products, concept papers to varied audiences.
- Experience coaching and mentoring others.
- Leadership capability and proven ability to manage difficult stakeholders.
- Experience supporting peer teams and their responsibilities; such as infrastructure, operations, engineering, info-security.
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