Customer Success Associate

Overview

Sales Operations Execution and Order Lifecycle Management

• Execute and support end-to-end sales order management activities in SAP, ensuring all orders are accurately captured, validated, and processed in line with approved commercial terms
• Maintain ownership of order data integrity, ensuring completeness of specifications, quantities, pricing references, and delivery requirements
• Monitor and track the order lifecycle from order confirmation through production planning to final delivery, ensuring adherence to committed timelines
• Proactively follow up on order status and resolve discrepancies to minimize delays, rework, and operational disruptions

Cross-Functional Coordination and Operational Alignment

• Act as a central coordination point between Commercial and key internal stakeholders including Production Planning, supply chain, Finance, and Outbound Delivery
• Facilitate alignment on production schedules, material availability, delivery timelines, and invoicing readiness
• Manage day-to-day operational dependencies and ensure timely escalation of issues impacting delivery commitments
• Support seamless information flow across functions to enhance execution efficiency and service reliability

Contract Administration and Commercial Support

• Support the preparation, review, and processing of contractual documentation and sales-related records in coordination with Account Managers and relevant stakeholders
• Ensure all documentation is accurate, complete, and compliant with internal policies and approval frameworks
• Maintain organized and traceable records to support audit, compliance, and reference requirements

Process Efficiency and Continuous Improvement Support

• Ensure high levels of order processing accuracy, minimizing errors, rework, and operational inefficiencies
• Support improvement of process turnaround time through effective coordination, follow-ups, and prioritization of activities
• Identify recurring issues, inefficiencies, or process gaps and escalate to relevant stakeholders for resolution
• Contribute to initiatives aimed at process simplification, standardization, and automation

Systems, Data Integrity and Reporting

• Maintain accurate and up-to-date data across CRM and other company systems, ensuring consistency between systems and business transactions
• Support generation of operational and performance reports related to order status, execution progress, and coordination activities
• Ensure proper use of systems to enable data visibility, tracking, and decision support
• Pay: AED7,000.00 - AED8,000.00 per hour

Education

• Bachelor's (Required)

Experience

• Printing & Packaging or related field: 2 years (Required)