Customer Services Officer - Abu Dhabi
Skills
About This Role
Job Summary
To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centers (VACs).
Key Responsibilities
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
- Ensure judicious use of natural resources
- Adhere to the environment health and safety policy/objectives and guidelines of the organization.
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