Digital Workplace & Customer Services Director
Skills
About This Role
Overview
KEO is a creative enterprise, where innovation is a way of life.
We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments.
For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.
As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms.
We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.
We invite you to join us.
Why?
When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.
Responsibilities
- Our newest opportunity is for a talented **Digital Workplace & Customer Services Director** to join our global IT Division to be based in **Dubai, UAE**.
- This position is responsible for leading the evolution of our global employee technology experience.
- This leadership role is responsible for delivering a modern, consumer-grade digital workplace that enhances productivity, collaboration, and employee satisfaction across the organization.
- Reporting to the CIO, you will lead geographically distributed teams, drive service excellence, and champion a customer-first culture powered by data, automation, and AI-enabled support solutions.
- You will work closely with business leaders to align technology services with organizational goals while continuously improving the end-to-end employee technology journey.
- We envisage success in this role to include;* Lead KEO’s digital workplace and employee experience strategy globally.
- Drive service innovation through automation, AI, and self-service technologies.
- Build and develop high-performing, customer-centric service teams.
- Define and manage experience-focused KPIs and service performance metrics.
- Partner with business stakeholders to translate technology into business value.
- Oversee IT service management practices aligned with ITIL standards.
- Manage workplace technology operations, governance, and continuous improvement initiatives.
Qualifications
To be successful in this dynamic opportunity, we envision that your career journey to date will include 15+ years of experience in IT service management or digital workplace leadership, partnered with a Bachelor’s degree in Information Technology, Business, Communications, Organizational Psychology, or a related field.
You will bring proven experience leading geographically distributed teams and delivering employee-centric digital services, alongside a strong background in ITIL-based service management and digital transformation initiatives.
Excellent stakeholder management, communication, and leadership skills are essential for success in this role.
KEO’s performance is founded upon integrity, results, innovation, safety and our people.
We embrace diversity and recognise its’ contribution to client success wherever we work.
We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.
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