Customer Services Assistant

About the British Council

Role purpose

Main accountabilities

• Ensure smooth day-to-day running of practical customer service aspects, including photocopying, display work, publicity materials, and keeping the waiting area tidy and equipped.
• Welcome customers at the front office and help them choose the correct option from the queuing system.
• Call waiting list customers, monitor the waiting area, and direct customers to placement test classes.
• Direct customer enquiries to the right person and assist with queries as required.
• Phone students to update them on information and services and run telephone surveys as requested.
• Help with placement testing setup by preparing rooms, number cards, and storing tests tidily.
• Respond to all face-to-face, phone, and email enquiries professionally per British Council Customer Service Standards.
• Deliver Teaching Centre and Exams Department registration service enquiries and support per quality standards.
• Pass enquiries and feedback to the relevant British Council person and department.
• Promote and cross-sell British Council products and services professionally.
• Perform call centre and front office administration and financial tasks in a timely manner.

Essential requirements

• Ability to communicate very well in spoken and written English and Arabic.
• Written and verbal proficiency in English is required.
• Minimum diploma or high school or equivalent.
• Minimum one year of experience dealing with customers.

Compensation and contract

• Job title: Customer Services Assistant (50415) - Hourly paid.
• Location: Khobar, KSA.
• Contract type: 1 year contract (renewable).
• Hourly rate: 40 SAR/hour.

Application notes

• Closing date: 4th November 2026 (23:59 Gulf Standard Time).
• Open only to candidates with the legal right to work in KSA and currently based there; visa sponsorship is not provided.
• All applications should be submitted only in English.