Customer Services Assistant

Role Purpose

Main Accountabilities

• Ensure smooth day-to-day running of practical customer service aspects, including photocopying, display work, publicity materials, and keeping the waiting area tidy and equipped.
• Welcome customers at the front office, help them choose the correct queuing option, call waiting-list customers, and monitor the waiting area.
• Direct customers to placement test classes and route enquiries to the right person, assisting with queries as required.
• Phone students to update them on information and services and run telephone surveys as requested.
• Prepare all rooms and number cards and store tests tidily for placement testing setup.
• Respond to all face-to-face, phone, and email enquiries positively and professionally per British Council Customer Service Standards.
• Deliver Teaching Centre and Exams Department registration service enquiries and support per Teaching and Exams Quality Standards.
• Pass enquiries and feedback to the relevant British Council person and department following enquiry guidelines.
• Refer to the Service Level Agreement to stay clear on expectations.
• Promote and cross-sell BC products and services professionally.
• Perform call centre and front office administration and financial tasks in a timely manner.

Essential Requirements

• Ability to communicate very well in spoken and written English and Arabic.
• Written and verbal proficiency in English is required as British Council systems and global processes operate in English.
• Minimum diploma or high school or equivalent.
• Minimum one year of experience dealing with customers.

Further Details

• Job title: Customer Services Assistant (50415) - Hourly paid.
• Location: Khobar, KSA.
• Contract type: 1 year contract (renewable).
• Hourly rate: 40 SAR/hour.
• Closing date: 4th November 2026 (23:59 Gulf Standard Time).

Eligibility and Application

• Open only to candidates with the legal right to work in KSA and currently based there; visa sponsorship is not provided.
• All applications should be submitted only in English.
• It is advisable to apply in advance to avoid technical issues.

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