Customer Service Store Lead

Overview

Customer Service & Sales

• Provide high-quality customer service to all visitors, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.
• Actively engage in sales and product recommendations to meet and exceed monthly revenue targets.
• Handle customer care, after-sales support, Social Media Post and follow-ups professionally.

Store Operations & Leadership

• Lead and supervise daily store activities, including opening/closing procedures.
• Manage store logistics, inventory, product display, and minor installations/coordination.
• Oversee team members, assign tasks, and ensure all staff maintain high standards of service and professionalism.
• Issue polite and clear instructions while maintaining full respect toward team members and customers at all times.

Administrative & Coordination

• Coordinate with suppliers, delivery teams, and management for smooth operations.
• Maintain accurate records of sales, stock, and customer interactions.
• Prepare and submit required reports on time.

Additional Duties

• Use personal vehicle for business purposes (customer visits, deliveries, pickups) when required.
• Record and submit monthly business travel and fuel expenses for reimbursement.
• Perform any other tasks assigned by management to support store growth.

Working Conditions

• Managerial role (compensation is linked to performance and revenue achievement).

& Benefits

• Attractive compensation package based on a combination of fixed basic salary + performance bonus.
• Bonus Structure: Generous monthly bonus with no ceiling — earnings increase significantly as monthly revenue targets are achieved and exceeded.
• Employer-provided housing or compensation as mutual agreed.
• Fuel and business travel expenses reimbursed monthly upon proper submission.
• Annual leave entitlement as per Qatar Labour Law.
• Important Note: Candidates must submit their expected salary package (fixed component + expected total earnings) along with their application.
• Final package will be discussed during the interview based on experience and performance expectations.

& Qualifications

• Previous experience in retail, customer service, or store leadership (minimum 2 years preferred).
• Strong communication and interpersonal skills with a positive, welcoming attitude.
• Proven ability to lead a small team and drive sales/revenue.
• Valid Qatar Driving Licence is mandatory.
• Own car preferred (for business use with fuel reimbursement).
• Physically fit and able to handle light installations and store tasks.
• High level of honesty, reliability, and professionalism.
• Knowledge of English and Arabic is plus but not relevant.

Personal Attributes

• Customer-focused and service-oriented.
• Positive attitude with zero tolerance for negativity.
• Strong sense of ownership, ambition, and accountability.
• Respectful leader who leads by example and motivates the team.