Customer Service Specialist
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About the Role
Handle customer inquiries and complaints, ensuring satisfaction through strong bilingual communication, problem-solving, and team coordination in a customer service role.
Key Skills for This Role
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Overview
Handle customer inquiries, requests, and complaints in a professional manner.
Provide accurate information about services and ensure customer satisfaction.
Maintain strong communication with clients in English and Arabic.
Coordinate with internal teams to resolve issues promptly.
Maintain records of customer interactions and prepare reports.
Follow up with customers to ensure service quality and satisfaction.
Support daily operational coordination when required.
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