Customer Service Specialist
Full Job Posting
Key Responsibilities
- Answer customer inquiries via phone, email, and other designated channels (in both Arabic and English)
- Effectively troubleshoot and resolve customer issues in a timely and professional manner
- Provide clear and concise explanations of products, services, and policies
- Proactively identify and address customer needs to exceed expectations
- Document customer interactions and maintain accurate records
- Continuously learn about our products and services to enhance your knowledge base
Qualifications
- Fluency in both Arabic and English languages
- Excellent verbal and written communication skills with a focus on active listening
- Strong interpersonal skills to build rapport and trust with customers
- A positive and professional attitude with a commitment to exceeding expectations
- Proficiency in phone etiquette and effective communication styles
- A keen eye for detail and a knack for problem-solving
- The ability to work independently and as part of a team in a fast-paced environment
About Malaa
Saudi fintech wealth-management app for individuals, combining open banking, expense tracking, financial planning, and Sharia-compliant investing.
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