Customer Service Specialist
Role Overview
Serve as a first point of contact for customers, handling inquiries and resolving issues across channels while supporting customer satisfaction and positive relationships.
Key Skills for This Role
Full Job Posting
Role overview
Serve as a first point of contact for customers, handling inquiries and resolving issues across channels while supporting customer satisfaction and positive relationships.
Responsibilities
- Answer customer inquiries by phone, email, and other designated channels in Arabic and English.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Explain products, services, and policies clearly and concisely.
- Identify and address customer needs to exceed expectations.
- Document customer interactions and maintain accurate records.
- Continuously learn about products and services to enhance product knowledge.
Qualifications
- Fluency in both Arabic and English.
- Excellent verbal and written communication skills, including active listening.
- Strong interpersonal skills to build rapport and trust with customers.
- Positive and professional attitude with a commitment to exceeding expectations.
- Proficiency in phone etiquette and effective communication styles.
- Attention to detail and problem-solving ability.
- Ability to work independently and as part of a team in a fast-paced environment.
About Malaa Technologies
Malaa describes itself as a wealth management tool offering data-driven financial products and services.
The company says it is regulated by the Saudi Central Bank for Open Banking activities and the Capital Market Authority for Robo-advisory and asset management activities.
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