Customer Service Specialist
Role Overview
Salary: $62,500–$72,500 (based on experience) + performance bonuses Schedule : Monday to Friday | 8:00 AM – 5:00 PM
This is not a call center role .
The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up.
This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience .
This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Skills for This Role
Full Job Posting
Build your career, one block at a time.
At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.
Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC . Lay the foundation for your future with us!
Salary: $62,500–$72,500 (based on experience)
- + performance bonuses Schedule : Monday to Friday | 8:00 AM – 5:00 PM
- This is not a call center role . The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience . This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities
Processing and managing customer orders (phone, email, online systems)
Answering product availability questions and proposing alternatives as needed
Following up on open orders and resolving issues proactively
Taking ownership of requests from start to resolution
Collaborating across departments to improve service flow and processes
A Day in the Life
Handling dealer calls and inquiries (approximately 20% of the day)
Processing orders and managing requests in internal systems
Responding to email inquiries
Coordinating with internal teams to resolve delivery or order issues
Troubleshooting and resolving problems efficiently
Qualifications & Skills
- Bilingual (French & English) to support North American teams and clients
- Post-secondary education or 3+ years’ experience in landscaping or manufacturing
- 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
- Excellent communication, problem-solving, and multitasking skills
- Proven ability to manage customer conflict with positive outcomes
- White‑glove, customer-first mindset with strong ownership and follow-through
- Comfortable in a fast-paced, team-oriented environment
Technical Requirements
- Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
- Familiarity with CRM software is considered an asset
- Overall strong computer proficiency
- Proficiency with Microsoft Office (Excel and Word)
- Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
- We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
About Techo-Bloc
Family-owned Canadian manufacturer of concrete pavers, slabs, walls, and steps serving contractors, designers, homeowners, and commercial projects.
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