Customer Service Specialist

Overview

Time Type: Full Time

Operational Management

• Coordinate inbound and outbound shipments from booking to final delivery.
• Monitor shipment milestones and ensure timely execution of operational activities and update manifests promptly
• Arrange transportation, customs clearance, and value-added services as required.
• Proactively identify and resolve operational issues to minimize service disruptions.
• Maintain shipment status updates and provide timely communication to customers and internal stakeholders.

Customer Service

• Act as the primary point of contact for assigned customers and exhibitions.
• Respond promptly to customer inquiries and operational requests.
• Ensure customer requirements and service level agreements (SLAs) are met.
• Manage customer expectations through regular updates and issue resolution.

Documentation & Compliance

• Verify shipping and customs documentation.
• Ensure compliance with customs regulations, trade requirements, and company procedures.
• Maintain accurate operational records and filing systems.
• Support temporary imports, ATA Carnets, exhibition shipments, and re-export procedures where applicable.

Vendor & Carrier Management

• Coordinate with transport providers, customs brokers, shipping lines, airlines, and other service providers.
• Monitor vendor performance and service quality.Obtain competitive quotations and support cost control initiatives.

Financial Responsibilities

• Verify supplier invoices and operational costs.Ensure accurate job costing and timely billing.
• Support profitability targets by controlling operational expenses.
• Identify opportunities for operational efficiency and cost savings.

Reporting & Data Management

• Maintain accurate data within company systems.Prepare operational reports, KPI reports, and shipment tracking reports.
• Ensure data integrity and compliance with reporting requirements.

Continuous Improvement

• Participate in process improvement initiatives.
• Support implementation of operational best practices.Contribute to productivity, service quality, and customer satisfaction improvements.

**Qualifications and E****xperience**

• Bachelor's degree or equivalent in Logistics, Supply Chain, Business Administration, or related field.
• 2–5 years of experience in freight forwarding, logistics, customs clearance, or supply chain operations.
• Knowledge of customs regulations and international trade procedures is an advantage.

Skills & Competencies

• Strong organizational and planning skills.Excellent communication and stakeholder management.Problem-solving and decision-making ability.
• Attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities.Proficiency in Microsoft Excel and Outlook.Teamwork and collaboration.
• DSV – Global transport and logistics
• Working at DSV means playing in a different league.
• As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
• Let’s grow together as we continue to innovate, digitalise and build on our achievements.
• With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
• We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
• At DSV, performance is in our DNA.
• We don’t just work – we aim to shape the future of logistics.
• This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
• We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
• If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
• Start here.
• Go anywhere
• Visit dsv.com