Customer Service Representative/ Veterinary Receptionist

Compensation: $15–$18 per hour

This is a flexible, full-time position with a 4/10 schedule, requiring availability Monday, Tuesday, Thursday, and Friday. No weekends!

Health package: Medical, dental, and vision insurance

Life insurance and disability coverage

Employee Assistance Program (EAP)

401(k) with company match

Paid time off in accordance with site policy and applicable law

Personal pet discount

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

1+ years of experience in a customer service, reception, or client-facing role

Previous veterinary receptionist experience required

Proficiency in the following skills:

Ability to manage a multi-line phone system while assisting in-person clients

Experience working with veterinary practice management software, especially Pulse, preferred

Exceptional verbal and written communication skills

Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

Strong organizational and time management skills

Experience scheduling appointments and coordinating calendars preferred

Ability to accurately process payments and maintain financial records

Positive attitude and willingness to collaborate with a team

Ability to remain calm, professional, and solution-oriented during busy periods

Cohutta Animal Clinic is a well-established, full-service veterinary hospital proudly serving the Blue Ridge community. We are a 6-doctor practice with a collaborative, team-focused culture where our receptionists play an important role in creating an exceptional client experience and helping the front desk run smoothly.

Our hospital is equipped with modern technology, including digital X-ray, digital dental radiography, laser therapy, and an in-house IDEXX laboratory, allowing our team to provide efficient, thorough, and advanced veterinary care.

This is an excellent opportunity for an experienced veterinary receptionist who enjoys building relationships with clients, providing outstanding customer service, staying organized in a fast-paced environment, and working closely with a supportive veterinary team —all while enjoying a schedule with no weekend shifts.

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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range$15—$18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [email protected]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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