CUSTOMER SERVICE REPRESENTATIVE

Job Responsibilities

• Serve as a primary point of contact for customers by responding to incoming phone calls, emails, and general inquiries.
• Provide professional and timely customer service while addressing questions, concerns, and requests.
• Assist customers with orders and ensure accurate data entry and processing within company systems.
• Provide customers with accurate product, order, and service information.
• Monitor and follow up on customer requests and open items to ensure timely resolution.
• Maintain accurate and organized records of customer communications, transactions, and order information.
• Coordinate with internal departments and cross-functional teams to resolve customer concerns and support customer requirements.
• Conduct follow-ups with customers to confirm satisfaction and address outstanding issues.
• Identify opportunities to support additional customer needs, including potential upselling or cross-selling opportunities.
• Assist with administrative and customer service-related projects as assigned.
• Maintain professionalism and confidentiality when handling customer and company information.
• Support continuous improvement efforts related to customer service processes and the overall customer experience.

Qualifications

• High school diploma or GED required.
• Minimum of 1–2 years of customer service experience; experience within the aviation or aerospace industry preferred.
• Ability to read, write, and communicate effectively in English.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to handle challenging customer situations professionally.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Customer-focused attitude with a willingness to learn.
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to maintain accurate records and perform data entry using computerized systems.
• Eagerness to learn and contribute toward individual and team goals.

Physical Requirements

• Ability to sit and/or stand for extended periods during the workday.
• Ability to regularly use a computer, keyboard, mouse, and telephone.
• Ability to perform repetitive hand and finger movements associated with computer and office work.
• Ability to occasionally lift and carry office materials or supplies as required.

Why You’ll Love It Here