Customer Service Representative | Technical Support
Role Overview
Attentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Representative – Video Repair may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here.
At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives. As a Customer Service Representative – Video Repair, you will work in one of our call center locations where you’ll be responsible for providing support and repair services for our video technology, using diagnostic tools and troubleshooting guides to provide solutions to our customers.
To help you become a subject matter expert on our products, we provide a comprehensive training program, so that you can create positive experiences for our customers - and achieve your financial goals. While six months of customer service experience is preferred, we’ll give you the tools and resources needed to build a long and successful career with us.
Full-time
Entry-level
Paid on-the-job training
Hourly
Career progression opportunities - earn more as you grow
Full Job Posting
Overview
Attentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Representative – Video Repair may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here.
At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives. As a Customer Service Representative – Video Repair, you will work in one of our call center locations where you’ll be responsible for providing support and repair services for our video technology, using diagnostic tools and troubleshooting guides to provide solutions to our customers.
To help you become a subject matter expert on our products, we provide a comprehensive training program, so that you can create positive experiences for our customers - and achieve your financial goals. While six months of customer service experience is preferred, we’ll give you the tools and resources needed to build a long and successful career with us.
Full-time
Entry-level
Paid on-the-job training
Hourly
Career progression opportunities - earn more as you grow
Success Profile
What does it take to be a successful Customer Service Representative – Video Repair at Spectrum? Here’s what we're looking for.
Service-oriented
Resilient
Empathetic
Patient
Positive
Strong communicator
Day in the Life
How We Prepare You
Unlimited Opportunities to Grow
Our Customer Service Representatives provide excellent service and solutions to help create positive connections and experiences for our customers. As a member of our team, you will:
Utilize company tools, resources, and your subject matter expertise to troubleshoot and resolve technical issues
Listen actively and ask probing questions to analyze common technical issues related to video
Show understanding and deliver information clearly and politely to build rapport
Use de-escalation techniques to remain composed during challenging interactions
Participate in team coaching sessions and team meetings
Your Schedule
- Shift start times vary based on business needs and to ensure we’re providing our customers with the support they need during peak times.
- A career at Spectrum offers more than just a job—it’s an investment in your future. We provide the tools and resources you need to succeed, with robust career development programs designed to help you unlock your potential. Beyond formal training, our team provides hands-on support in the classroom and on-the-job to ensure you are comfortable and confident in your new role.
Paid Training
Customer Service Representatives participate in comprehensive, paid training to learn all about our products and services. Your learning journey includes:
On-site and instructor-led classroom training
Real-time and on-the-job training sessions
Peer mentoring and regular coaching sessions
Ongoing updates to ensure your knowledge of evolving Spectrum products and services
Your Earnings Elevated
Earn more, faster. Our total compensation package provides Customer Service Representatives with competitive wages, robust healthcare benefits and a market-leading retirement plan. Our employees have the opportunity to receive free or discounted Spectrum services. Our career progression program also puts opportunities for development, bonuses and wage increases in your hands.
When you’re motivated, have a strong work ethic, and believe in the power of our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Establish yourself as a successful Customer Service Representative and you can continue to grow through Customer Operations programs including skill building, mentorship and career self-progression programs to help you advance your career – and increase your earnings. Continuous learning, networking and hitting your performance goals will help fuel your growth and success.
You’ll also be able to continue or complete their education and develop skills for in-demand roles – 100% tuition-free . Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost . Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation Competitive starting wages with opportunities to increase your earnings as you grow.
Competitive Compensation
- Supporting Well-Being High-quality and affordable health and insurance benefits.
Supporting Well-Being
Retirement Plan 401(k) with 100% company match up to 6% of pay – that’s a total of 12% per year in retirement contributions.
Retirement Plan
Employee Stock Purchase Plan Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Employee Stock Purchase Plan
Free & Discounted Products Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Free & Discounted Products
Education Benefit Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Training Schedule: Sunday-Thursday 11:00AM - 7:30PM
- Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.
- As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
- WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
- Representing a Fortune 100 company and being the voice of Spectrum
- Troubleshooting and resolving technical issues related to cable and video services
- Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
- Resolving TV inquiries while creating best-in-class customer experiences
- Working in an open, friendly environment with a supportive, energetic team
- We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.
- WHAT YOU’LL BRING TO SPECTRUM Required Qualifications
- Education : High school diploma or equivalent
- Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
- Language : Ability to read, write, speak and understand English
- Preferred Qualifications
- Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
- Technical Skills: MS Office, computer skills, typing
- Skills: Communication, organization, time management, multi-tasking, customer service
- Abilities: Dependable, professional, solution-oriented, results-driven, resilient
About Charter Communications
Leading broadband connectivity company and cable operator.
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